E-Government upside down

von Christian Djeffal

Imagine that you were almost twenty years old and you wanted to change the world by helping people who are somehow barred from enforcing their rights, what would you do? The Londoner Joshua Browder answered this question by programming the chatbot DoNotPay, which is claimed to be “The World’s First Robo Lawyer”.

Doing Good with a Bot

It is a chatbot (programme allowing for natural language conversations) that can be approached by people with specific problems like homelessness or unjustified parking tickets and helps them to file a letter to the competent authorities. The idea was sparked when Browder received 30 unjustified parking tickets at the age of 18. He wondered how he could help people who wanted to take action against a parking ticket. He then successfully programmed a chatbot which asked people simple questions in order to obtain the knowledge necessary for making their case. After an automated conversation, the bot advises people on the right course of action and potentially even returns a letter that they can use to send to their local authorities. In order to understand the administrative process and the relevant criteria, Browder filed several freedom of information requests. Browder programmed two versions for London and New York, which became a huge success: The Tech Insider says that 3,000 people used the service, 250,000 parking tickets were appealed, with 160,000 successful appeals, saving the appellants a combined US$ 4 million.

The young coder extended this idea to compensation in cases of late trains or late flights. Yet, he was also frequently contacted by users asking him for help with other problems. This is when he discovered the problem of evictions and ensuing homelessness. Collaborating with lawyers and several non-profit organisations, he went on to extend his chatbot to cover this topic as well ...

Zum vollständigen Artikel

DoNotPay Housing Secret Video


Cookies helfen bei der Bereitstellung unserer Dienste. Durch die Nutzung erklären Sie sich mit der Cookie-Setzung einverstanden. Mehr OK